Returns and Shipping
DOMESTIC SHIPPING - U.S.
United States shipping is done through UPS with the below shipping options:
UPS Ground: 2-7 Business Days
Assuming inventory eligibility.
When placing an order of $150 or more, O.N.S will waive U.S. domestic standard shipping costs.
During sale time, please allow additional processing time for your order. If you have any questions, email us at email@example.com
Reduce some carbon footprint, we offer in-store pick up for online orders. If you are in NYC, you can select to pick up your order at our Flagship location.
We ship internationally through DHL within 5-7 business days, not including foreign custom processing. Duty and import taxes are determined by the local authorities. These additional costs are the responsibility of the recipient.
We offer an option of complimentary international shipping for orders over $400. Please note additional fees charged by local authorities are still the responsibility of the recipient or person who made the purchase.
O.N.S Does not cover shipping cost for international returns, see below for more details.
O.N.S CLOTHING RETURN POLICY.
Merchandise must be unworn with tags intact to be accepted for a refund.
Holiday Return Policy: All Purchases made between 11/21/22 through 12/25/22 will have until 01/05/23 to exchange or receive a full refund from either store or online.
O.N.S does NOT offer free returns for any International Shipping orders, in which the customer will need to cover the return shipping label costs and additional custom fees.
All O.N.S Garage items are FINAL SALE & will take an additional 2-3 days to process and ship.
Sale items marked as FINAL SALE are not eligible for returns, refunds, exchanges, or store credit. Anything purchased at 50% off is Final Sale.
All Underwear products are FINAL SALE and cannot be returned or exchanged.
For Online Orders:
- We'll gladly take back your order within 14 days of your order delivery date and credit you to your original form of payment.
- The cost of return shipping will be deducted from your refund amount.
- Unfortunately, if the return label is postmarked after 14 days of the delivery date we will not be able to accept the return.
- Unfortunately we can not make edits on your order once it has been picked up and shipped. You will have to wait until delivery and make the changes then.
- All orders placed after 5pm EST, will be processed and shipped the next business day.
For In-store Purchases:
- You have a 14-day window from the moment you made your in-store purchase to qualify for a full refund .
- If you process your return online, the return label should be postmarked no later than 14 days from the date the purchase was made.
If a customer receives a promo code or discount after a purchase is made, no price adjustments will be made to past purchases. The discount can only be applied to future orders. This applies to online and in-store orders.
RETURNING A GIFT
If you receive a gift and would like to return it, you may opt for store credit or exchange within 30 days of receipt date. If the gift was originally purchased in store, but you need to return via postal service. Please call the location, or send us an email at firstname.lastname@example.org to make further arrangements.