Returns and Shipping
DOMESTIC SHIPPING - U.S.
United States shipping is done through U.S.P.S. with the below shipping options:
Standard Priority Mail 3-6 Business Days
Express Priority Mail 2-3 Business Days
Assuming inventory eligibility.
When placing an order of $150 or more, O.N.S will waive U.S. domestic standard shipping costs.
During sale time, please allow additional processing time for your order. If you have any questions, email us at email@example.com
Reduce some carbon footprint, we offer in-store pick up for online orders. If you are in NYC, you can select to pick up your order at our pop-up location. (In-store pick up will be back up in April, 2020).
We ship internationally through UPS and DHL within 5-7 business days, not including foreign custom processing. Duty and import taxes are determined by the local authorities. These additional costs are responsibility of the recipient.
We offer an option of complimentary international shipping for orders over $300. Please note additional fees charged by local authorities are still responsibility of the recipient or person who made the purchase.
O.N.S CLOTHING RETURN POLICY.
**Due to the Covid-19 stay-at-home safety measures in NY state, we are unable to accept returns at this moment. We will resume processing returns starting April 30. This affects any purchases made after March 16. Please hold on to your purchase for now, and in the meantime reach out to firstname.lastname@example.org. Our support team remains available to answer any questions. We apologize for the temporary inconvenience and thank you for your patience.**
Merchandise must be unworn with tags intact to be accepted for a refund.
Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit. Anything purchased at 50% off is Final Sale.
For Online Orders:
- We'll gladly take back your order within 14 days of your order delivery date and credit you to your original form of payment.
- The cost of return shipping will be deducted from your refund amount.
- Unfortunately, if the return label is postmarked after 14 days of the delivery date we will not be able to accept the return.
For In-store Purchases:
- You have a 14-day window from the moment you made your in-store purchase to qualify for a full refund .
- If you process your return online, the return label should be postmarked no later than 14 days from the date the purchase was made.
If a customer receives a promo code or discount after a purchase is made, no price adjustments will be made to past purchases. The discount can only be applied to future orders. This applies to online and in-store orders.
RETURNING A GIFT
If you receive a gift and would like to return it, you may opt for store credit or exchange within 30 days of receipt date. If the gift was originally purchased in store, but you need to return via postal service. Please call the location to make further arrangements.