Returns and Shipping
DOMESTIC SHIPPING - U.S.
United States shipping is done through U.S.P.S. with the below shipping options:
*Standard Priority Mail 3-6 Business Days
*Express Priority Mail 2-3 Business Days
*Assuming inventory eligibility.
When placing an order of $150 or more, O.N.S will waive U.S. domestic standard shipping costs.
Reduce some carbon footprint, we offer in-store pick up for online orders. If you are in NYC, you can select to pick up your order at our store location on 71 Greene Street, and also enjoy a free coffee from our store café.
We ship internationally through UPS within 5-7 business days, not including foreign custom processing. Duty and import taxes are determined by the local authorities. These additional costs are responsibility of the recipient.
O.N.S CLOTHING ONLINE RETURN POLICY.
If you are not satisfied with your purchase, please notify firstname.lastname@example.org and obtain an RMA (Return Merchandise Authorization) number. A customer service representative will respond within the next business day and provide clear instructions to follow.
Merchandise must be unworn with tags intact to be accepted for a refund.
To receive a full refund, the return package must be postmarked no later than 30 days from the date it was shipped. We recommend you use a certified carrier and keep your own records. No returns will be accepted after 45 days. However, if shipment is received after 30 days but before 45 days, store credit or exchange can be issued.
SALE ITEMS ARE FINAL SALE
RETURNING A GIFT
If you receive a gift and would like to return it, you may opt for store credit or exchange within 30 days of receipt date. If the gift was originally purchased in store, but you need to return via postal service. Please call the location to make further arrangements.